Cancellation policy

We understand that circumstances can change, and we strive to accommodate your needs. Our cancellation policy varies based on the type of purchase option:

Existing Stock Orders:

• For orders of in-stock items, you may request a cancellation within 24 hours of placing your order.
• If your order has already been shipped, the standard return policy will apply.

Custom Order with Hand-Painted Only:

• Custom orders requiring hand-painting can be cancelled within 48 hours of order placement.
• After this period, a cancellation fee of 20% of the order value will be applicable to cover design and preparation costs.

Custom Order with 3D Model and Hand-Painted Head / Figurines:

• Custom orders involving 3D modelling and hand-painted components can be cancelled within 72 hours of order placement.
• After this period, a cancellation fee of 30% of the order value will be applicable to cover design, 3D modelling, and preparation costs.

Cancellation Process:

• To request a cancellation, please contact us at info@seedbymi.com within the specified timeframe for your purchase option.
• Please provide your order number and reason for cancellation.

Refund and Processing:

• Approved cancellations will be refunded to the original payment method within 7-10 business days.
• The applicable cancellation fee will be deducted from the refund amount.

Custom Orders Note:

• For custom orders involving extensive design or intricate work, we appreciate your understanding that preparation begins soon after your order is placed.

We're here to assist you at every step, and your satisfaction is important to us. If you have any questions or need to initiate a cancellation, please reach out to info@seedbymi.com. We appreciate your trust in Seed by Mi and look forward to serving you with care and consideration.