Refund policy
We want you to be delighted with your handcrafted pet accessories and figurines from Seed by Mi. If for any reason you're not completely satisfied with your purchase, we're here to help.
Eligibility:
- To initiate a return, please contact our customer service within 14 days of receiving your order.
- Returns are accepted for items that are in their original condition, unworn, and undamaged.
Returns Process:
- Contact us at info@seedbymi.com to request a return authorization within 14 days of receiving your order.
- Pack the item securely in its original packaging to prevent damage during transit.
- Include a copy of your order confirmation or packing slip along with the returned item.
- Ship the package to the address provided by our customer service.
Refund or Exchange:
- Upon receiving and inspecting the returned item, we will notify you regarding the approval of your refund or exchange.
- Refunds will be processed to the original payment method within 7-10 business days.
- Exchanges will be subject to product availability. If the item is out of stock, we will offer you an alternative or process a refund.
Custom Orders:
- Please note that custom orders, including bespoke creations, are non-returnable and non-refundable unless they arrive damaged or defective.
Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Contact Us:
If you have any questions or concerns about our return policy, please contact our customer service at info@seedbymi.com. We're dedicated to ensuring your satisfaction and making your Seed by Mi experience exceptional.
We appreciate your trust in our craftsmanship and look forward to assisting you with your returns. Your happiness is our priority. 🌟🐾